At LOYALTY-SECU, we value every customer order and do our best to ensure that products are delivered safely and on time.
However, occasional shipping issues may occur during international transportation or final-mile delivery. In some cases, a carrier’s tracking system may show a package as “Delivered,” even though the recipient has not actually received it.
To help prevent unnecessary losses and ensure that any delivery issues can be addressed promptly, we kindly ask all customers to pay attention to the following reminders.
1. Monitor Your Shipment Tracking Regularly
After your order has been shipped, please keep an eye on the tracking information provided by the shipping carrier, such as FedEx, DHL, or UPS.
In particular, please pay attention to:
- Shipment progress and estimated delivery dates.
- Out-for-delivery notifications.
- Final delivery status and proof of delivery.
- Any unexpected delivery exceptions or delays.
We recommend checking the tracking information regularly, especially when your package is approaching its expected delivery date.
2. Contact Us Immediately If Your Package Shows “Delivered” but Has Not Arrived
This is particularly important.
If the carrier’s official website shows that your package has been delivered, but you or your designated recipient have not received it, please contact LOYALTY-SECU immediately.
Please do not wait several days or weeks before reporting the issue.
A delivery scan alone does not always confirm that the package has physically reached the intended recipient. There may be situations involving delivery to the wrong location, incorrect delivery scans, or other last-mile delivery issues.
The sooner we are informed, the sooner we can contact the shipping carrier and request an investigation.
3. How We Will Help You Handle Delivery Issues
Once we receive your report, our team will work with you to investigate the situation.
Depending on the circumstances, we may:
- Contact the shipping carrier to report the missing package.
- Request a formal investigation into the “Delivered but Not Received” situation.
- Ask the carrier to verify the recipient information, delivery location, driver records, GPS data, and delivery scan details where available.
- Collect relevant delivery evidence and documentation.
- Assist with filing a complaint or pursuing a compensation claim with the carrier when appropriate.
Please note that the investigation process and available evidence depend on the shipping carrier’s procedures and the specific circumstances of each case.
Your timely cooperation will help us gather the necessary information and move the investigation forward more efficiently.
4. What Information Should You Provide?
If your package is marked as delivered but has not been received, please contact us with the following information:
- Your order number or tracking number.
- A screenshot of the carrier’s tracking page showing the delivery status.
- Confirmation that neither you nor your designated recipient has received the package.
- Any additional information about the delivery location, if available.
These details will help us identify the shipment and coordinate with the carrier more efficiently.
5. Your Cooperation Helps Protect Your Shipment
At LOYALTY-SECU, we believe that reliable delivery requires cooperation between the seller, the shipping carrier, and the recipient.
While we will do our best to assist with any shipping problems, customers also play an important role in confirming the actual receipt of their shipments.
Our friendly reminder:
If your tracking information shows “Delivered” but you have not received your package, please notify us immediately.
Early reporting gives us a better opportunity to investigate the issue, obtain relevant delivery evidence, and minimize potential losses.
Thank you for your cooperation and continued trust in LOYALTY-SECU.
